VoiceCon, a key industry event, will be held next week in Orlando. Allan Sulkin provides a useful historical perspectiveof the event in a recent NoJitter posting. As Allan mentions, the focus of the show has morphed with the market. Unified Communications is the main focus these days, with Cisco, IBM and Microsoft dueling it out with traditional telephony vendors for thought leadership. It looks like Tuesday will be the day of the Contact Center, with the following two focused sessions listed on the program:
- Contact Center Market Update and Executive Forum(Tuesday March 31st @ 8am) -“In this session, a leading analyst will offer her assessment of the current state of the contact center market—how rapidly enterprises are migrating to IP-based systems, and which vendors they're turning to in order to drive this migration. There will then be a roundtable discussion in which executives from the leading vendors in the market space react to the analyst assessment and offer their own views on where the market is headed, and how IP-based systems can make the contact center more cost-effective in a challenging economic environment”
- Contact Centers: What’s Next?(Tuesday March 31st @ 4pm) - “How are the new technologies and trends in contact centers affecting your plans? Topics will include UC in the contact center, self-service, support for home-based agents, multimedia, and whatever other issues you bring.”
If you are going to be at the event and want to set-up some time to talk one-on-one with a Vanguard expert about Unified Communications or the Contact Center, email Don Van Doren to see where he might have a break in the action. Also, please comment on this blog posting if you see or hear anything interesting at the event that you would like to share with others.
Quite interesting and informative. Thanks for sharing.
Posted by: Customer Call Center Software | February 27, 2010 at 04:11 AM