Voice of the Customer

The purpose of this blog is twofold: (1) Provide an interactive forum for contact center customers, suppliers and consultants to collaborate on contemporary issues and opportunities, with an emphasis on, and appreciation for, the customer perspective (2) Cultivate a continual, collaborative learning environment for the more experienced contact center professional. WARNING: WHINING AND SELLING PROHIBITED.

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Categories

Business Continuity
Business Process Optimization
Current Events
Customer Self-Service
IP Contact Centers
Performance Management Optimization
The Customer Experience
Unified Communications
Vendor Interaction

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September 2009
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